ClientesCases of success
Tracking Shipments Worldwide in Real-Time

Industry

Express and Logistics


Profile

DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source.

DHL

Challenges

  • DHL wanted to give their customer service representatives' immediate access to information, so that they could resolve customer queries in real-time. The challenge was to trace shipment status accurately anywhere in the DHL global network and provide that information to the customer in real-time.

Solution

  • Consolidate global processes and applications to provide a single point through which customer service representatives can access information from multiple business systems and databases in the global DHL network.

Results

  • Using Agentis AdaptivEnterpriseTM, DHL developed the application 75 percent faster than using traditional Java programming techniques. The application provides DHL customer service personnel with complete shipment visibility from pickup to delivery.

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